Refund policy

We adhere to the "customer first" philosophy and do our best to provide customers with high-quality products and excellent after-sales service. However, sometimes mistakes are inevitable. No matter what, we will try our best to help you, so we have developed a series of return policies to deal with such unexpected mistakes.

If you need to return the product, please contact us within 30 days after signing for the order. Please note that you may not be able to apply for a return after more than 30 days. Here is how we handle returns for any reason:

We will refund the full amount in the following cases without you returning additional items:

1. The product has quality problems and is not damaged by human factors (photo verification is required)

2. The product was not successfully delivered and the package was accidentally lost.

4. We sent the wrong product (except for slight color difference)

5. The customer canceled the order before the package was shipped.

We agree to return the product for the following reasons, but the customer may need to bear the shipping cost of the package, and the product must be intact when returned to our delivery address.

1. The buyer chooses the wrong product or size model and needs to exchange the product.
2. The buyer changes his mind after receiving the product, no longer needs the product and wants to return it.

We do not accept returns or refunds for the following reasons.
1. The buyer purchased our customized product and wants to return it if there is no quality problem.
2. The buyer damaged our product due to operational error and asked for a return.

We do not accept returns from buyers without notifying the seller. The buyer must first contact us by email and submit a return and refund request to the seller.

Refunds will be made in the following ways:
- If you paid by credit card, the refund will be deducted from the credit card and can be confirmed in your next bill. The specific refund time is determined by the bank you hold the card. Normally, the refund will be credited to your payment within 2-5 business days.
- If you paid by Paypal, the refund will usually be credited to your Paypal account balance immediately.